My teacher isn't in class!

My teacher isn't in class!

If your teacher has not entered the class after the class time has already started:

  1. Verify that you clicked on (enter class option) in your portal account (and for the correct class/student)
  2. Make sure you have entered class at the correct time

 

If you are in the correct classroom and at the right time, contact Customer Support on our live chat immediately, so we can help!

    • Related Articles

    • Will I have the same teacher everyday?

      Yes, you will be meeting with the same teacher everyday!  

    • Can I select a specific teacher?

      Our portal automatically matches you with a teacher that will be the best match for you.  If you still wish to request a specific teacher, you can contact scheduling and they will check the teacher's availability.

    • Can I have a female teacher?

      We have both male and female teachers for all courses. Generally, female students are matched with female teachers and vice versa, unless requested otherwise by the student. Simply, you can ask the support team to change the teacher.

    • Can I select a specific teacher?

      If you have a name of a teacher was recommended to you by a friend, please let us know his/her name and we will check if they are available.

    • I got a message that I was a No Show for class, but it's incorrect.

      If you get an email or notification that you were a no show for your class and you feel that it is a mistake or you wish to continue your classes again as usual, please send the support a message and we will take care of it for you.