Billing FAQ
Why did I receive a credit/new invoice on my account?
Your billing account is automatically updated/adjusted when any of the following apply to your classes: canceling a class, changing your tuition plan, going on vacation, putting classes on hold, etc. For certain instances, a credit may be applied to ...
How do I find my Invoice?
You can find all of your current and past invoices in your portal account. Click on My Account -> Billing You will see a list of your invoices (past and present). Click on View Invoice to open it and pay.
Can I get one invoice for all my kids?
Invoices are sent individually per student. Our system does not allow for combining students's tuition onto one invoice. We are sorry for any inconvenience.
When do I pay my tuition?
In general, your billing period will begin when you first start your first class and repeat every 4 weeks. Tuition is on the first day of each billing period.
What payment methods do you accept?
We accept all major credit cards and Paypal. Personal checks can be mailed to our US Office, however it is not recommended due to the delay from mailing.
How do I access my invoice to pay?
In your portal account, click on Billing in the menu. You will be able to see all invoices and their status (paid, unpaid). Click on View Invoice to access the invoice and make the payment. You will also be sent an email with the invoice, so you can ...
How do I set up Payment method (AutoPay) for my invoices?
AutoPay is available in your portal account. After logging in to your account: * You will find the option in the dashboard. ** Or follow the steps below: Click on (Hello your name) at the top right corner -> Billing Enroll in AutoPay Enter your ...
My Discount Code (Promo Code) Didn't Work
If you put a discount code/promotional code when signing up and it didn't work, the discount either: 1) has expired, 2) is invalid, or 3) was typed/spelled incorrectly.
When do I pay my tuition?
In general, your billing period will begin when you first start your first class and repeat every 4 weeks. Tuition is on the first day of each billing period.
When will I get my refund?
Refunds can take 5 -10 business days to process.
Why did I receive a credit/new invoice on my account?
Your billing account is automatically updated/adjusted when any of the following apply to your classes: canceling a class, changing your tuition plan, going on vacation, putting classes on hold, etc. For certain instances, a credit may be applied to ...
Why do I receive my invoice before the month?
Invoices are sent on a 4-week billing cycle, so if you had received an invoice on January 1st, for example, your next invoice will be sent 4 weeks later on January 29th.