Class or Teacher Issues
My teacher isn't in class!
If your teacher has not entered the class after the class time has already started: Verify that you clicked on (enter class option) in your portal account (and for the correct class/student) Make sure you have entered class at the correct time If you ...
Why were my classes suspended?
Classes are automatically suspended for 1 reason: - Missing payment info. Simply update your payment info (Update your card) If you feel there is a mistake in your account, please let support know as soon as possible.
I got a message that I was a No Show for class, but it's incorrect.
If you get an email or notification that you were a no show for your class and you feel that it is a mistake or you wish to continue your classes again as usual, please send the support a message and we will take care of it for you.
I'm getting too many notifications, how do I turn them off?
If you are getting unwanted notifications or emails, you can change your preferences in your portal account. Click on My Account -> User Settings Click on the Preferences Tab. From there, you can turn on and off notifications as you like.